Emergency Script – Armed robbery

 Preferred Greeting Script “Beagle Watch armed response My name is …… Do you have an emergency ? “. If NotHow may I assist you Scenario Armed robbery  Customer stated that an armed robbery occurred / In progress.Determine the nature of the...

Emergency script – Suspect on site

 Preferred Greeting Script “Beagle Watch armed response My name is …… Do you have an emergency ? “. If NotHow may I assist you Scenario Suspect on site  If yes Obtain the address and determine the nature of the emergency. 1. Please state your...

Telephone and Cellular Communication

a. Telephones All telephone contact with a client is to be kept as brief as possible while still maintaining a pleasant andprofessional telephone manner. Liaise professionally with internal and external client- AT ALL TIMES. b. Telephone etiquette and techniques All...

Obtaining information/ Taking a message

Ensure that every effort is taken to accurately capture information such as names, numbers and addresses. This is important should there be a situation where information is required. If you are not sure of your facts do not attempt to assist a client – Pass it on to...

Communication with clients

Dealing with clients: a. Dealing with clients is one of the most important functions of a control room operator. b. We are the first point of contact with our clients and all communications must be handled most professionally and efficiently possible. c. Always be...